Do we care about the people who don’t care


last week was an interesting one for me.

I went to 2 social media events, one in the audience and one as a speaker.

The first was Random 2 hosted by Ann Holman of the Ann Holman company. The discussion soon went to the type of interaction which was occurring within social media. Without a shadow of a doubt those in the room were of the opinion that those people who were ‘broadcasting’ rather than interacting, who were taking rather than sharing should ‘take a hike’ and go do it somewhere else and not mess around with what has become a much loved mechanism for social media purist marketers. (I’m paraphrasing and taking huge liberties, but you get my drift)

The second event was a free information share with an alliance of Nexus, myself and Ashfords. We were speaking about how business’s can grow by social media. Many in that room were open to the ideas we shared, were enthusiastic to the opportunities that Social media offered. But there were just as many who were negative and sat arm folded, waiting to be convinced.

We all tried to tell the latter that no magic bullet existed, no on could give them (especially not in 45 mins ) a bespoke strategy that would give them the big results that were required to stop the slide in market share or slump in business some, that no doubt, were experiencing.

I tried to use traditional media and it’s limitations as a ‘them & us’ broadcast platform to illustrate the differences; in the hope that the opportunities would appear and excite. However on reflection it became clear that if you have been in business for the past 4 or 5 years you would not have been able to avoid the fact that social media is alive and very much kicking. My research of the group showed that most had given it a go, some had a facebook page, many were members of linked-in and a few had even dabbled with twitter. But some had made a decision some time ago that they weren’t getting involved and this event was another opportunity to go back and tell people why they weren’t getting involved; for the same old reasons they have given time and time again!

As an Ex Newspaper exec, I am used to standing up and flogging my wares; offering the world and charging the earth. Last week I believe all the speakers were offering alternatives which cost nothing except imagination, creativity, planning and a bit of effort.

Ah ha, lightbulb moment, maybe that’s the problem with those who aren’t interested. If that’s the case I’m not sure we should bother to get them on board, because if they are there they will suck out a lot of the fun and creativity that is within in and change it for the rest of us.

So what to do, what do we do about those who don’t care. Do we try and convice them, ie push them into it or do we give those who are a little bit interested and ‘pull’ them up with us. Or do we just not give a d***n and build our own elitist cliques away from those we don’t want to communicate with?

I am now firmly on the side of pull. I want to share and be involved with anyone who wants to get involved, I love being mentored and can name a few fabulous people who have helped me in the past and I love helping others get the most of the phenomenan and all that it can offer. I have a contempt for any form of elitist behaviour and will be growing a much thicker skin for anyone I have to push.Do we care about those who don't care? BUT, if they change their minds I wont hold it against them. Promise.

5 Comments (+add yours?)

  1. Robert Lindsey
    Feb 13, 2011 @ 22:02:58

    It’s hard, there are so many people that don’t listen, but once they are left behind, they are the first to ask “how did we miss out on this?”

    There’s only so many times you can tell some people 🙂 (god, i sound old)

    Reply

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  3. Ann Holman
    Feb 14, 2011 @ 08:28:44

    Hi Emma, interesting post and thanks for the mention. The evolvement of technology, and its relation social media, has re wired the way we do things. Its changed very quickly how business approach the market and transformed how they engage with their customers. Its a cultural shift that is fundamentally overturning how we converse and communicate. No wonder people are having problems.

    The stats speak for themselves. You either see it as a threat or an opportunity! Instead of shouting at people through our marketing, we are moving towards influencing them. We are sick of receiving messages and sales pitches, instead we want answers and guidance.

    But the crux of the whole matter is that social media is a moving target, it changes everyday, for some people this is just too much! We can’t master something that moves quicker than us! Its called the democratisation and socialisation of marketing and people management. Eventually, social media will be a task in most roles within companies!

    Brands will become more social with or without those who are so resistant. Interestingly, one of the foundations of social media is listening, those not are refusing the inevitability and are going to get left behind!

    Reply

  4. Alison Jobson
    Feb 14, 2011 @ 14:05:14

    Hi Emma

    I must admit to being a social media sceptic when I started my own business 7 months ago but it was too big to ignore so I set up a Twitter account, updated my LinkedIn profile and started regularly blogging. 7 months on I am now addicted!

    I am constantly bowled over by the power of social media to spread and share your message instantly and globally. Even now I am surprised when I receive a comment on my blog from someone I have never even met.

    I love Twitter for the fact it keeps me updated on what’s going on in my local business market, provides me with useful information/guidance/advice and makes me feel part of a community. I don’t engage as much as I should but I still value it as an important aspect to my business.

    I think there are several factors that put off the sceptics: they can’t see an immediate, tangible return (which of course they won’t), they are put off by the lack of formal boundaries or rules to social media and it seems too “fluffy” or recreational for a business context.

    However I am sure that in time most of the sceptics will cotton on and join in. As for the rest they will inevitably get left behind, wondering what they missed. For those who aren’t sure, my advice is to watch and listen and then have a go!

    Reply

  5. Graham
    Feb 25, 2011 @ 19:15:33

    Great philosophy, Emma. I love it when people fold their arms and say ‘It’s not for me’ … and then 45 mins later are champing at the bit when we’ve shared the good news :o)

    Reply

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